PRIVACY POLICY

Effective Date: September 10, 2026

Excellence Independent Living, operated by Excellence Community Development LLC (“Excellence Independent Living,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information received through our website, online forms, social-media pages, advertisements, telephone communications, and other interactions.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including your name, email address, telephone number, housing inquiry details, preferred contact method, requested move-in timeframe, referral information, and other information submitted through our forms.

We may also collect limited technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and interactions with the website. Wix, Meta, and other service providers may collect information through cookies and similar technologies according to their own privacy policies.

HOW WE USE INFORMATION

We may use information to:

• Respond to housing inquiries and requests for information
• Provide information about availability, qualifications, pricing, and the referral process
• Contact prospective residents, families, referral partners, or other authorized individuals
• Process applications and maintain business records
• Improve our website, advertising, services, and customer experience
• Protect against fraud, misuse, security threats, or unlawful activity
• Comply with applicable legal and regulatory requirements

COMMUNICATIONS

When you provide your contact information, you authorize Excellence Independent Living to respond to your inquiry by telephone, text message, or email. Consent to receive communications is not a condition of purchasing or receiving housing services. Message and data rates may apply. You may request that communications stop at any time by replying STOP to a text message or contacting us directly.

HOW WE SHARE INFORMATION
We do not sell personal information for money. We may share information only when reasonably necessary with:

• Service providers that support our website, forms, advertising, communications, or business operations
• Authorized employees, contractors, or referral partners who need the information to respond to an inquiry
• Government authorities or other parties when required by law or necessary to protect rights, safety, and property
• A successor organization in connection with a merger, sale, restructuring, or transfer of business assets

Service providers may include Wix, Meta, email providers, form-processing services, and other vendors that process information on our behalf.

SOCIAL MEDIA AND META LEAD FORMS

If you submit information through a Facebook or Instagram lead form, Meta may process your information before delivering it to Excellence Independent Living. Meta’s handling of information is governed by Meta’s own privacy policies. After we receive the information, we use it as described in this Privacy Policy.

COOKIES AND ANALYTICS

Our website and its service providers may use cookies or similar technologies to operate the website, remember preferences, measure activity, and improve performance. You can adjust cookie settings through your browser or any cookie controls displayed on our website. Disabling certain cookies may affect website functionality.

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage method can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, to meet business needs, or to comply with legal obligations.

YOUR PRIVACY CHOICES

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. You may also ask us to stop certain communications. We may need to verify your identity before completing a request, and some information may be retained when permitted or required by law.

SENSITIVE INFORMATION

Please do not submit Social Security numbers, banking information, detailed medical records, or other highly sensitive information through a general website, social-media, or advertising inquiry form. If additional documentation is required during the application process, we will provide appropriate instructions.

CHILDREN’S PRIVACY

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website or advertising forms.

THIRD-PARTY LINKS

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website after an update indicates acknowledgment of the revised policy.

For questions, requests, or concerns about this Privacy Policy, contact:

Excellence Independent Living
Operated by Excellence Community Development LLC
Houston, Texas
Email: contact@excellenceindependentliving.com
Phone: 832-885-1121
Website: www.excellenceindependentliving.com